WE ARE CURRENTLY REBRANDING! <3 THANKS FOR YOUR SUPPORT AND PATIENCE DOLLIES. #DOLLGANG

Refund And Exchange Policy

ALL SALES ARE FINAL!

ONLY EXCHANGES ALLOWED ON OUR BEHALF IF YOUR PRODUCT IS  DAMAGED. THERE ARE ABSOLUTELY NO REFUNDS WHATSOEVER! ALL SALES ARE FINAL! 

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In an extremely rare case that your product arrives and is damaged, please contact our customer service agent NICOLE JONES via email: [email protected], please include  your name, a picture/screenshot of your order receipt, and images of the damaged product(s). After contacting us, our customer service team will conduct a FULL INVESTIGATION into your order. IF IT IS DISCOVERED THAT THE PRODUCTS WERE DAMAGED AT OUR FAULT, YOU WILL RECEIVE A BRAND NEW EXCHANGE OF THE ITEM(S) AND A STORE CREDIT. THERE ARE NO RETURNS/REFUNDS. ONLY EXCHANGES ON DAMAGED ITEMS.

We, here at DANIELLE DOLLHOUSE, are NOT responsible for any LOST OR DAMAGED MAIL during transit! Once a package has been shipped by us, all remaining delivery and updates is responsible by USPS. Our team is unable answer questions about packages that have already been shipped!!! Once you have received the order that your package has been shipped you must track your own order via USPS website and your tracking number you received via email. If you think your mail may have been misplaced, stolen, or lost,  please check around your neighborhood and then contact your local POSTAL SERVICE. 

You can contact UNITED STATES POSTAL SERVICE (USPS) directly at 1-800-275-8777.

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Please carefully decide before you make a purchase!! Please carefully select the item you want, make sure you are FULLY reading and 100% certain before you purchase. Make sure your selecting the correct color, tube type, and/or size of the item you want!

ALL COSMETICS, HAIR AND SWIMSUIT/UNDERGARMENT SALES ARE FINAL!!!!! NO RETURNS OR REFUNDS WHATSOEVER. PLEASE MAKE SURE YOU SELECT THE CORRECT ITEM YOU ARE INTERESTED IN BUYING!!

We are a small business, please respect our policies! Thank you so much for your support and cooperation! 

Last Updated: FEB, 17th 2021 - 5:41 AM EST